Privacy Policy
Last updated: 21 October 2026
This Privacy Policy explains how ELV Hub Middle East FZ-LLC (“ELV Hub”, “we”, “us”) collects, uses and protects personal information when you visit our website, contact us or use our services.
1. Who we are
ELV Hub Middle East FZ-LLC designs, supplies, installs and maintains integrated audiovisual, IT/ELV and security systems. Our office is at Golden Business Building, Office 203, Al Maktoum Street, P.O. Box 234558, Dubai, United Arab Emirates. We are responsible for the personal information described in this policy.
2. Information we collect
Information you give us. When you fill in a form on this website (for example a contact, consultation or quote request), subscribe to our updates, or contact us by email, phone or WhatsApp, we collect the details you provide, such as your name, company, email address, phone number and information about your project or site.
Information collected automatically. When you visit the website, our hosting provider’s servers record standard technical information such as your IP address, browser and device type, the pages you visit and the date and time of your visit. We use this to run and secure the website.
Please do not send us sensitive personal information (for example health or financial details) through the website.
3. How we use your information
We use personal information to:
- respond to your enquiries and prepare quotations, proposals and site surveys;
- deliver, support and maintain the systems and services you buy from us;
- send you updates about our services where you have asked to receive them (you can unsubscribe at any time);
- keep the website secure and working properly, and prevent misuse;
- meet our legal, regulatory, accounting and tax obligations.
We process personal information with your consent, to take steps at your request before entering into a contract, to perform a contract with you, to comply with the law, or for our legitimate business interests where these are not overridden by your rights.
4. Who we share it with
We do not sell or rent personal information. We share it only where needed with:
- service providers that help us run our business, such as website hosting, email and IT providers, who must keep it confidential;
- manufacturers, technology partners and subcontractors, when this is necessary to deliver your project, and only the details they need;
- government authorities, regulators or courts, where the law requires it;
- a successor organisation, if our business is reorganised, merged or sold.
5. Cookies and third-party services
This website uses a small number of cookies that are needed for it to work properly, for example to deliver pages quickly. We do not use advertising cookies.
Some features are provided by other companies: the map on our Contact page is provided by Google Maps, and our WhatsApp links open WhatsApp. These services may set their own cookies or collect information under their own privacy policies. You can block or delete cookies in your browser settings, although some parts of the website may then not work as intended.
6. Links to other websites
Our website contains links to other websites, including those of our clients and technology partners. We are not responsible for the content or privacy practices of those websites.
7. Transfers outside the UAE
Some of our service providers may store or process information outside the United Arab Emirates. When this happens, we take reasonable steps to make sure your information remains protected in line with this policy and applicable law.
8. How long we keep it
We keep personal information only for as long as we need it for the purposes above, for example for the duration of an enquiry or project and any warranty or maintenance period, and for as long as the law requires us to keep business records. We then delete or anonymise it.
9. How we protect it
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse, including encrypted (HTTPS) connections to this website and restricted access to our systems. No method of sending information over the internet is completely secure, but we work hard to protect your information.
10. Your rights
Subject to applicable law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that is inaccurate or incomplete;
- delete your information;
- restrict or object to certain uses of your information;
- stop sending you marketing messages, or withdraw any consent you have given.
To make a request, contact us using the details below. We may need to confirm your identity before we respond. If you are not satisfied with our response, you can contact the competent data protection authority in the UAE.
11. Children
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.
13. Contact us
If you have any questions about this policy or how we handle your personal information, please contact:
ELV Hub Middle East FZ-LLC
Golden Business Building, Office 203, Al Maktoum Street
P.O. Box 234558, Dubai, United Arab Emirates
Email: Sales@elv-hub.com
Phone / WhatsApp: +971 50 736 3959